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Family-style management and a caring and considerate approach to our staff are the philosophies at The Franklin (part of Starhotels Collezione).
The Collezione consists of the groups top thirteen luxury five- and four-star hotels, located in the heart of Florence, London, Milan, Paris, New York, Rome, Saturnia, Siena, Trieste, Venice and Vicenza. Each hotel has a distinct charm, embodying the local culture while sharing the Italian spirit, creativity, passion, and high level of service that encapsulate the whole group.
Duties and responsibilities:
- Perform night audit duties
- Greet all guests and assist them with check-in and check-out
- Be the first point of contact for all our guests.
- Manage guest bookings and reservations.
- Deal with guest queries and complaints.
- Maintain a positive attitude and friendly demeanour.
- Upsell hotel services.
The Candidate:
- Previous hotel front office experience and OPERA knowledge will be advantageous
- Attention to detail, great communication and organisational skills
- Commitment to delivering a high level of customer service
- Ability to work on your own and as part of a team
Benefits:
For the right people we are committed to offering great career development opportunities, competitive salaries and an array of benefits including but not exclusively:
- Uniform with complimentary laundering
- Refer a Friend Scheme (up to £750 per referral)
- Workplace Pension
- Discounted stay & F&B among the group
- Cash back Health Benefits including optical, dental, chiro and physio
- 24/7 access to speak to a GP online and mental health counselling
- Free meals whilst on duty
This is a great opportunity to join an ambitious organisation and work with our London team. If you feel you are ready to make yourself a great career, we look forward to receiving your application.
In line with the requirements of The Asylum and Immigration Act 1996, all applicants must be eligible to live and work in the UK. You will be asked to provide documented evidence of eligibility.
