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Cutting edge travel technology company are looking for a Product Support Specialist to work closely with Travel Consultants in making the very best use of their tailor-made travel booking platform. Salary circa 45K. London-based.Product Support Specialist Responsibilities:
- Delivery of professional assistance to Travel Consultants, providing help with platform functionality.
- Identification and resolution of technical issues that may arise.
- Spend physical time with partner travel companies across London provide on-site support, conduction of training sessions, and building strong relationships.
- Develop an intricate understanding of the platform and help with the conceptualisation of system advancements
- Collaboration with Technical Product Managers to relay feedback and insight, and any issues
- Create training material and conduction of workshops to help Travel Consultants maximize the best use of the platforms
Product Support Specialist Qualifications:
- Experience working in a similar position in the SAAS or Travel Sector
- Strong technical aptitude able to learn new software and technology. Familiarity with travel booking platforms and/or CRM systems is a big plus
- Exceptional verbal and written communication skills
- Strong analytical and problem-solving skills
- Able to travel around London to work at various travel companies
Product Support Specialist Additional Info:Benefits Include :
- Flexible working
- Mental Well-being Support
- Learning and Development
- 25 days annual leave, plus bank holidays
- Work bank holidays and take other days off instead in order to embrace everyone's beliefs, culture and identity
- Lots of organised socials events
- Dress however you feel most comfortable
If you are interested in this Product Support Specialist role and you have the aforementioned experience please send your CV to
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