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Job Title: Duty Manager, £ 34,000, North LondonLine Manager: Development Manager/General Manager/Residents Manager
DESIRED BACKGROUND* Previous residential experience within a busy fast paced site and/or luxury management background* Tech savvy, familiar with SOP and the usage of IT internal systems. This company uses a smart technology to record and manage their safety routines, learn from trends, and seek to improve together.* Excellent customer service skills with the objective to keep the site residents, visitors, team and workplaces safe.
KEY RESPONSIBILITIES:The Duty Manager oversees all daily operations at the development and is the first point of contact for any incidents or issues related to customers, team members and visitors. They should utilise staff, contractors, and the other resources available to ensure the highest quality of service is provided, meeting all requirements of the management contract, lease(s) and service standards.The Duty Manager should be a champion of Health & Safety and this company values :* Team Leadership * Contractor management* Asset Management* Mobilisation - support the company mobilisation process including liaison with clients* Health & Safety - be a champion of Health & Safety at the development. Take ownership of ensuring risks are identified and actioned. Liaise with other team members, the clients, the company support teams, contractors and customers to ensure high standards of health & safety and risk management. Also making sure to complete relevant site-specific duties related to any resident amenities, such as include opening / closing routines, inspections, panic alarm checks and pool water testing.General duties* Always interact in an empathetic manner* Answer the phone politely and respond to any queries in a professional manner* Answer emails and any other medium of correspondence politely, identifying yourself and the company brand.* Respond to complaints or concerns and find the appropriate solution. Seeking the support of your wider company team as appropriate.* Be empathetic in relation to customers requests, queries, or concerns. Be empathetic in relation to customers requests, queries, or concerns.* Financial Management: supporting the wider team with the ongoing financial management of this development* Compliance responsibilities: ensuring compliance with all company rules, procedures and obligations in relation to data protection and the safe storage, processing, sharing and use of data in relation to the company, its clients or customers.
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