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Maintenance Engineer - Electrical BiasFull-Time, PermanentSalary: £47,000 - £52,000 per annum, with overtime and monthly on-call availabilityBilingual: Dutch and EnglishHome-Based - Fully Remote (All necessary computer and phone equipment provided)
We are proud to be recruiting on behalf of a global leader in the supply and installation of food production equipment. As part of their continued growth, they are seeking an experienced Maintenance Engineer - Electrical Bias to join their customer support team in a fully remote, home-based role.
This position is ideally suited to an engineer with an electrical/mechanical background who is seeking an office-based role, working remotely to provide technical assistance to clients.
Key Responsibilities:
- Providing remote technical support to end-users experiencing equipment malfunctions or breakdowns
- Developing documentation and knowledge-based articles to assist in troubleshooting and fault resolution
- Managing a personal ticketing queue, ensuring timely updates and progress on all tickets
- Assisting the Installation and Service Manager with tasks such as scheduling and dispatching field technicians, quoting service visits and inspections, and organising tools and parts for on-site jobs
- Ensuring service level agreements (SLAs) are met by maintaining customer response times
- Analysing service visit reports to ensure all recommended actions have been completed
Candidate Requirements:
- Fluent in both Dutch and English
- Strong engineering background with the ability to interpret technical drawings and documentation
- Experience with PLC fault-finding
- A customer-focused approach with excellent problem-solving skills
- Proficiency in IT systems and remote support tools
This is an exciting opportunity to work with a global leader in the industry. If you are interested in joining their team, please submit your CV for immediate consideration.
Reference: Maintenance Engineer - Electrical Bias 44 Maintenance Engineer - Electrical Bias
