- Responsible for configuration and design guidelines of the network security estate
- Provide technical support to Audit & Compliance, Capacity Management, Lifecycle Management, Vulnerability Management and Risk Management Functions.
- Provide technical leadership during major incidents and drive to quick resolutions.
- Coach team members on a proactive basis, raising the team’s overall technical acumen.
- Restore service and complete root cause analysis of all incidents, driving actions to mitigate the root cause and remove risk of reoccurrence.
- Participate on the Technical Design Authority forum
- Implement changes/POCs to the environment in a controlled manner, with implementation and test plans.
- Implement new and improved processes, change processes. Evaluate and recommend changes and/or technology upgrades to address performance, standardization, and industry best practices.
- Engaging with internal and external stakeholders, managing customer expectation and satisfaction.
- Bachelor’s degree in computer science, engineering, information technology strongly preferred, or relevant industry experience in related field.
- Extensive and strong experience in IT or Telecoms industry.
- Network Security management experience. Firewall, Proxy, Prisma Access, Cisco ISE. Meraki experience would be advantageous.
- Ability to present and explain technical information in a way that establishes rapport, persuades others, and gains understanding.
- Ability to blend creativity, problem solving, and technical skills for refining existing concepts or developing new approaches.
- Ability to enable changes in the business processes and ability to work cooperatively with stakeholders and peers is essential.
- Ability to work under pressure and to resolve issues effectively.
- Excellent interpersonal and communication skills.