Employee Relations Consultant

A leading global organisation in the tech and telecoms sector is seeking an experienced Employee Relations Consultant to join its dynamic HR team in London on a 12 month contract. Offering a unique opportunity to contribute to a forward-thinking company experiencing rapid growth across the EMEA region.As part of a collaborative HR team, you'll be responsible for managing complex ER issues, driving process improvements, and partnering closely with legal and HR stakeholders.Key Responsibilities:Manage ER-related cases including performance issues, grievances, investigations, and disciplinary actions.Coach and guide managers on ER best practices and case management.Handle cases through a ticketing system (Freshdesk) and monitor key trends.Collaborate with legal counsel to ensure processes are compliant with local labour laws.Keep current with employment laws, especially in the UK, Germany, France, and the UAE.Lead initiatives that promote a positive employee experience and proactive ER strategies.Responding to ER queries from employees and managers.Conducting sensitive investigations and producing detailed reports.Advising on performance improvement plans (PIPs) and policy interpretation.What We're Looking For:Extensive experience in ER, ideally as a specialist or generalist where ER is a core focus.Confident managing ER cases independently, using sound judgement and initiative.Knowledge of Freshdesk or similar ticketing systems.Strong legal compliance awareness and experience working in global organisations.Preferred experience in tech or telecoms and familiarity with Workday ATS.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.