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Role: Technical Support Engineer
Location: West London
Sector: Software & AI
Salary: up to 32,000
Are you a recent university graduate looking for an exciting opportunity to join a fast-growing AI start-up?
I'm seeking a dynamic and customer-focused individual to join a fast-growing clients Support team, helping to drive the seamless adoption of cutting-edge AI technology across a diverse global client base.
About the Role
As a key member of their Support team, you will be the first point of contact for both prospective and existing customers, ensuring they receive exceptional service and technical support. You'll play a crucial role in managing and resolving customer queries, whether handling them directly or collaborating with other teams to provide timely and effective solutions.
This is a fantastic opportunity to build relationships with global law firms, manufacturers, retailers, and pharmaceutical companies, helping them harness the full potential of AI. Once trained, you will develop a strong working knowledge of our products, allowing you to confidently advise customers on how to maximise their use of our technology.
Key Responsibilities
- Managing customer queries from initial contact to resolution, maintaining strong relationships throughout the process.
- Communicating effectively with customers, whether resolving straightforward issues independently or working with technical specialists on more complex matters.
- Developing an in-depth understanding of our AI-driven products and their real-world applications.
- Understanding each customer's unique use case and requirements to provide tailored support.
What We're Looking For
- A 2:1 or above in a Bachelor's or Master's degree in a scientific or analytical discipline.
- Strong interpersonal and communication skills, both written and verbal.
- A passion for customer interaction and problem-solving.
- Exceptional attention to detail and a proactive approach to tackling challenges.
- Excellent organisational and time management skills, with the ability to prioritise effectively.
- Previous experience in a customer-facing role is beneficial but not essential.
- Knowledge of eDiscovery is desirable but not required.
Why Join Us?
This is a fantastic opportunity to be part of a fast-paced, innovative start-up at the forefront of AI technology. You'll gain hands-on experience, work with leading global organisations, and develop your career in a rapidly evolving industry.
In Technology Group Ltd is acting as an Employment Agency in relation to this vacancy.
