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Workplace Experience Coordinator for Pharmaceutical Company
Permanent, Full-time
Salary: 37k
Location: Paddington
About the Role:
A leading Pharmaceutical company is seeking a highly organized and professional Workplace Experience Coordinator to join their dynamic team. This key role is responsible for fostering a positive, engaging, and efficient workplace environment. The successful candidate will work closely with cross-functional teams, such as Facilities, IT, and Executive Assistants, to ensure that employees and visitors enjoy a seamless and productive experience in the office.
The position is based at front of house, making it essential that the ideal candidate is comfortable and confident in a client-facing role. With a solid corporate background, the right individual will have excellent communication and administrative skills, a keen eye for detail, and the ability to manage multiple tasks effectively while delivering exceptional customer service.
The Workplace Experience Coordinator will act as the primary point of contact for clients and visitors, greeting them with professionalism and ensuring a warm and welcoming experience. They will manage incoming calls, guest registration, and issue visitor passes. Responsibilities also include handling meeting room reservations, setup, and supply replenishment. The role involves responding to customer requests and complaints promptly, providing accurate information or escalating as required.
The Coordinator will oversee workspace maintenance by reporting issues and liaising with relevant teams for resolution, support meetings and events, including setup and furniture rearrangements, and follow security and emergency procedures while acting calmly in high-pressure situations. They will provide facility inductions to new hires, maintain accurate records, assist with health and safety checks, and ensure compliance documentation is up to date. Additional responsibilities include procuring office supplies, managing stock takes, arranging hospitality services for guests, processing purchase orders, and supporting budget management through reviews and cost-saving initiatives.
Experience Required:
Candidates should demonstrate a strong corporate background with proven experience in client-facing roles. They must have academic qualifications, including GCSEs (or equivalent) in Maths and English, and intermediate proficiency with Microsoft Office Suite and mobile technologies. Superior written and verbal communication skills are essential, along with the ability to interact confidently at all levels.
The ideal candidate will possess strong organizational, problem-solving, and time management skills and will be highly adaptable, flexible, and capable of working independently. A proactive approach to problem-solving and a commitment to continuous improvement are essential. The role may involve standing for extended periods and manual handling tasks, such as managing deliveries or assisting with room reconfigurations.
If you are an attentive, detail-oriented professional ready to make a difference in a client-focused environment, this opportunity offers an exciting chance to join a high-performing team and contribute to a thriving workplace experience.
