Community Manager - Student Accommodation - PBSA

VS/7768

Community Manager – Student Accommodation PBSA

Brent Cross

40 hours per week, Monday – Friday

£34,000 - £38,000 per annum

Do you want to work for a team of positive, forward-thinking individuals dedicated to redefining the PBSA (Purpose Built Student Accommodation) sector. Their mission is to create innovative spaces that foster effective and fulfilling living environments through a considerate and thoughtful approach.

As Community Manager, you’ll be at the heart of everything we do. Your mission: to ensure our residents not only enjoy their time with us but feel so delighted by their experience that they become our biggest advocates. From creating incredible events to delivering exceptional service, you’ll lead a team that thrives on delivering the best service - a place that feels like home.

You’ll be responsible for managing day-to-day operations, building meaningful relationships with residents, and driving property performance—all while maintaining a fun and welcoming atmosphere.

KEY RESPONSIBILITIES

Customer Experience Champion

• Your ultimate goal is to ensure every resident’s experience with us is nothing short of extraordinary. You’ll focus on creating lasting memories that not only exceed expectations but leave a positive, life-changing impact.
• With your energy and passion, you’ll turn current residents into your strongest brand ambassadors, creating a buzz that drives rebookings and referrals naturally.

Event Creation and Community Engagement

• You’ll lead the charge in planning, organizing, and executing events that bring the community together—events that resonate deeply and create a lasting impact. Think everything from themed nights to wellbeing workshops, always with the goal of enhancing the student experience.
• Bring fresh, exciting ideas to life, inspiring your team and residents to get involved. Your creativity will help build an environment where students feel valued, supported, and part of something bigger.
• Forge strong relationships with universities, colleges, and local organizations to amplify your efforts, promote the company, and offer additional opportunities and support for our residents.

Building Management & Operational Excellence

• Work alongside the General Manager to maintain 100% compliance with health and safety standards.
• Actively contribute to improving property performance and ensure the building operates smoothly.
• Help set up the property and ensure a smooth check-in process for both residents and staff. You’ll also help recruit, onboard, and mentor your team, making sure they feel prepared, motivated, and ready to succeed.
• You’ll work closely with the management team, collaborating to drive performance across all areas and ensuring the team stays aligned with company’s mission and values.

Team Leadership

• Lead a high-performing, motivated team that thrives on collaboration and innovation. Create an environment where your team is eager to contribute and deliver their best work.
• Regular one-on-ones, appraisals, and development plans will be your tools to nurture growth and help your team achieve their potential.

Revenue and Business Development

• Work alongside the General Manager and team to drive occupancy targets and revenue growth. You’ll be a key player in shaping strategies to boost occupancy during peak and off-peak times.
• Stay on top of key performance indicators, driving improvements and ensuring a consistently high standard of excellence across all operations

Flexibility in days and hours worked, including occasional weekend and evening work in line with our student intake weekends.

KEY SKILLS & CAPABILITIES

• Commitment to delivering exceptional customer service, exceeding our residents’ expectations.
• Push the boundaries of what we offer. Be the pioneer of our wellbeing programme within the property,
• Strong skills in both written and oral English, articulating and reinforcing our brand story, values, and behaviours with your team.
• Quick thinking and creative problem-solving capabilities to handle unexpected challenges that arise.
• Plan, coordinate, and manage internal and external resources to accomplish responsibilities.
• Target-driven with a positive attitude, aiming to exceed KPIs and influence the team
• Provides feedback and coaching to help teams develop to their maximum potential.
• Proficient in Microsoft Outlook, Excel, Word, and PowerPoint.
• Has a natural passion and drive to deliver the best experience for our residents.
• Excellent time management skills to prioritise and meet deadlines effectively.
• Enjoys engaging with potential and existing residents along with all members of the team.

Essential:

• Track record of exceptional customer service.
• Experience in creating and hosting events and gatherings.
• Relevant experience managing teams (e.g., hospitality, residence-based, student accommodation).
• Continuous improvement experience.
• CRM and booking systems.
• Resilience and adaptability.
• Cultural diversity awareness.

Please apply by forwarding your CV

Contact Vicky on

Ritz recruitment – Employment Agency