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Key Responsibilities;
-Development, coordination, and delivery of best-in-class high profile events within a managed service environment.
-Take ownership of each event from conception to completion.
-Collaborate with technical teams, planning and execution of events within 3 event spaces.
-Delivering virtual events including conferences, webinars, broadcasts and webcasts.
-Serve as a main point of contact and subject matter expert to event managers to scope and provide solutions for presentations and events.
-Work closely with the AV Team Manager to ensure events are sufficiently resourced, including sub-contracting where applicable.
-Live event support, successful execution of pre-planned design support and implementation exceeding the customers expectations.
-Management of technical support team, providing clear communication channels across all teams.
-Conduct client debrief, obtaining customer feedback and discuss areas for continual improvement. Collate and provide post event reporting, stats, and client feedback on a weekly and monthly basis.
-Driving client meetings, communicating across proAV teams and external vendors.
-Communicating, maintaining, and developing client relationships and supporting staff.
-Ensuring excellent customer service at VIP and Stakeholder level.
-Act as key decision maker and escalation contact in the event of incidents or failures.
-Escalate to appropriate service providers; track to resolution, ensuring client and onsite personal regularly updated.
-Implementation of standard operating procedures identifying areas of improvement in workflows.
-To be very presentable and an ambassador for our client with the ability to liaise with senior executives in a calm and professional manner at all times both face to face and via the telephone.
Technical Skills;
Technical understanding of technologies including but not limited to:-
- QSYS
- Mixing Desk and wireless microphones
- Shure
- Poly
- Working knowledge of event audio and data systems.
- Strong understanding and troubleshooting skills for Meeting platforms including zoom and teams.
-Ability to conduct the technical disciplines within events.
