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Benefits Service Manager
Contract - 6 months - potential to extend.
£450 - £530 er day
Hybrid working
Financial Service industry
Key Responsibilities
Management of Internal Invoicing Process
- Ensure all invoices are loaded, processed, and authorised on a timely basis.
- Collaborate with accounts payable and vendors to ensure prompt submission.
- Provide ad-hoc analysis on benefits spending and payments, along with regular reporting.
Event Coordination Support
- Support the team with event scheduling, including issuing employee communications.
- Prepare venues and ensure event materials are available across all locations.
- Host in-person events, such as assisting with Q&A sessions.
- Gather and analyse information on event participation.
- Coordinate scheduling and organisation of large vendor meetings.
Benefits
- Manage the Benefits escalation mailbox:
- Monitor responses, track metrics, and ensure timely replies.
- Address basic benefits queries and provide appropriate responses.
- Develop and update Benefits FAQ documents.
- Update benefits booklets, policies, and intranet sites as changes occur.
- Liaise with third-party administrators to resolve benefits-related queries.
- Track benefits risks and issues on the internal risk log.
- Draft presentations and communications for employee distribution.
- Maintain the team communications plan, compile all communications, and create a calendar to share with stakeholders.
Skills Required
- Understanding of UK and Ireland benefit programs is desirable but not essential.
- Experience within large multinational or complex organisations.
- Strong numeracy skills, with proficiency in Excel.
- Highly organised with the ability to prioritise and manage a full workload.
- Proficient in Microsoft 365, with strong skills in Word (e.g., mail merge), PowerPoint, and Excel (basic formulas).
- Excellent written and verbal communication skills.
- Strong problem-solving ability with initiative to work independently.
- Team-oriented, with a collaborative approach to working within a team.
