Benefits Service Manager

Benefits Service Manager

Contract - 6 months - potential to extend.

£450 - £530 er day

Hybrid working

Financial Service industry

Key Responsibilities

Management of Internal Invoicing Process

• Ensure all invoices are loaded, processed, and authorised on a timely basis.
• Collaborate with accounts payable and vendors to ensure prompt submission.
• Provide ad-hoc analysis on benefits spending and payments, along with regular reporting.

Event Coordination Support

• Support the team with event scheduling, including issuing employee communications.
• Prepare venues and ensure event materials are available across all locations.
• Host in-person events, such as assisting with Q&A sessions.
• Gather and analyse information on event participation.
• Coordinate scheduling and organisation of large vendor meetings.

Benefits

• Manage the Benefits escalation mailbox:
  • Monitor responses, track metrics, and ensure timely replies.
  • Address basic benefits queries and provide appropriate responses.
• Develop and update Benefits FAQ documents.
• Update benefits booklets, policies, and intranet sites as changes occur.
• Liaise with third-party administrators to resolve benefits-related queries.
• Track benefits risks and issues on the internal risk log.
• Draft presentations and communications for employee distribution.
• Maintain the team communications plan, compile all communications, and create a calendar to share with stakeholders.

Skills Required

• Understanding of UK and Ireland benefit programs is desirable but not essential.
• Experience within large multinational or complex organisations.
• Strong numeracy skills, with proficiency in Excel.
• Highly organised with the ability to prioritise and manage a full workload.
• Proficient in Microsoft 365, with strong skills in Word (e.g., mail merge), PowerPoint, and Excel (basic formulas).
• Excellent written and verbal communication skills.
• Strong problem-solving ability with initiative to work independently.
• Team-oriented, with a collaborative approach to working within a team.