Assistant Manager

DE SANTIS ASSISTANT MANAGER

REPORTING TO:Operations Manager, De Santis, Milan

DIRECT REPORTS:De Santis Team Members

LOCATION:Mercato Mayfair

ABOUT

De Santis was founded in 1964, when Dina and Renzo De Santis opened a bar on Corso Magenta. They immediately experimented with an innovative concept for that era: quick meals a good sandwich was the perfect meal to fuel growth and their success was immediate. In 1982, brothers Giuseppe and Roberto Galiano took over the iconic Milanese venue and the customer loyalty continued to grow, as did the venues.

Since the 1960s many things have changed, yet the spirit driving our work remains the same. Making sandwiches is a way to welcome, get to know and build relationships. The better, healthier and more genuine the sandwiches, the stronger the relationships and friendships become. Weve always believed this.

Today, De Santis sandwiches are made with a commitment to the highest quality in every single ingredient. We love experimenting while staying true to the traditions that have made our brand famous among Milans food enthusiasts.

JOB PURPOSE

Manage the day-to-day activities of the operation, including employee management, guest satisfaction and food safety compliance.

THE ROLE

Key responsibilities and accountabilities:

• Oversee day-to-day operations and management of the team.
• Inventory and supply management.
• Conduct employee briefings and appraisals as needed.
• Prepare staff rotas.
• Communication of companys strategies and goals.
• Communicate and enforce policies and procedures.
• Promote teamwork and quality service through daily briefings.
• Ensure all staff are properly trained and have the tools and equipment needed to effectively carry out their roles.
• Track KPIs and monitor financials.
• Comply with local laws regarding health, safety, and alcohol services.
• Report any potential hazards immediately as well as taking any necessary action.
• Comply with all sanitary practices for food handling and general cleanliness.
• Respond to guest complaints or concerns in a prompt and professional manner. Review guest feedback and implement strategies for continuous improvement.
• Build and develop a two-way relationship with the Management team of Mercato Mayfair.
• Support any wider venue event campaigns as required.

EXPERIENCE

• Demonstrable experience of working in hospitality.
• Previous experience in using kitchen equipment (slicer, grill, etc.).
• Experience in preparing cocktails and drinks.
• Success in management of teams.
• Experience of managing inventory and supply.
• Excellent knowledge of Health & Safety, Food Safety and Alcohol laws.
• Great commercial awareness.
• Demonstrates great project management.
• The ability and natural tendency to look for ways to improve things.
• Excellent communication, influencing skills and the ability to build strong working relationships at all levels.
• Strong commitment towards, and good grounding in, environmental and social sustainability.
• Actively seeks feedback and takes accountability of your own continued professional development.