Broker Support Executive

Broker Support Executive

Specialist Mortgages

London

We are currently partnered with a specialist lender, who are going through significant growth.

As Broker Support Executive, you will proactively work with brokers on a desktop basis to enhance relationships, increase sales opportunities, work within a team to positively contribute to the delivery of departmental and business key performance objectives and provide accurate MI and analysis to management.

Responsibilities:

• Accountability for individual performance and contribution to achieve KPI’s set by the business.
• Ongoing management, development & recruitment of Brokers and related external organisations.
• Effectively and professionally communicate with the broker introducer network, responding to enquiries in a timely manner and resolving any queries or issues providing one call resolution.
• Maintain & recruit existing & new Brokers to help build the brand and maximise our market share & opportunity.
• Review referrals in line with criteria & ensure referral data is accurately recorded. Provide feedback on re-occurring issues and training opportunities.
• Ensure minimum meeting frequency & training expectations are met.
• Maintain acceptable quality standards of introducer submissions.
• Analysis & provision of accurate MI and reports to Senior Management & Directors.
• Effectively present & communicate with your broker network to educate on our products and how we could positively change their business.
• Interpret management information reports to enhance broker performance.

Skills and Experience:

• Experience within a financial services environment is preferable, however training and support will be given.
• Good organisational and time management skills resulting in the ability to prioritise tasks to meet tight deadlines.
• Excellent attention to detail and a desire to provide excellent customer service.
• Ability to self-motivate and use own initiative to achieve individual target, combined with ability to positively contribute to a team.
• Excellent written and oral communication skills.
• Good questioning techniques and investigative skills.
• Strong computer literacy including working experience on Microsoft Office.