Assistant Manager

The Role:

Assist the General Manager in managing the resident`s finances and operations. Do you have passion for performing accounting duties, such as creating financial reports and handling invoices? Then we have room for you, in a company that will recognise, reward and grow your potential.

We are Unite Students, a progressive FTSE 100 company, and the leading provider of purpose-built student accommodation in the UK. We are looking for friendly, caring and ambitious people to join us as an Assistant Managerto help us provide an outstanding service to our residents.

Responsibilities:

• Perform daily financial transactions, such as collecting rent and reconciling accounts.
• Supporting the training and development of your team to help them reach their potential
• Ensure data integrity by using backups and upgrades to ensure appropriate operation of property management software.
• Manage resident accounts, communicating about outstanding balances and implementing collection procedures.
• Review and process invoices from vendors, obtaining approvals and managing communication.
• Handle evictions according to company procedures, including court appearances if necessary.
• Manage resident move-outs, applying lease terms and legal requirements for deposit refunds.
• Address resident concerns promptly to enhance satisfaction and retention.
• Supervise daily operations in the absence of the General Manager, coordinating tasks and ensuring compliance with policies.
• Assist in client/owner relations, providing updates and addressing requests as needed.

Requirements:

• Able to demonstrate how to build confidence in teams and recognise great performance
• Has a track record in attracting and developing future leaders
• Able to manage challenging conversation and provide developmental support to ensure the team meets the expected standard of performance across all activities, and managing underperformance where necessary
• Able to drive a culture of high-performance and lifelong learning, taking responsibility to develop own areas of growth and supporting the team through regular 1-to-1 conversations
• Can solve complex problems by analysing problems to understand underlying issues and root causes, and makes it right
• Has the ability to create environments where people are open and best practice can be shared
• Great under pressure and steps up to lead in difficult situations
• Has a proven track record of delivering results
• Can explain what it means to deliver a great student experience in a way which is meaningful and motivating
• You are able to delegate tasks fairly, bearing in mind your team`s strengths and weaknesses
• You are a confident operator ready to take the first step into leadership
• You communicate effectively, by actively listening, making points logically, and by using appropriate language, tone, and gesture
• You remain calm and focussed, even in difficult or pressurised situations
• You are confident working both alone on your own or as part of a team
• You understand and respect the diversity of others` cultures, beliefs, and backgrounds.

What you`ll get in return:

• A discretionary annual bonus so you can share in the company`s success
• 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!

About Unite Students

Founded in 1991, Unite Students is a FTSE 100 business and the UK`s largest provider of purpose-built student accommodation. You can find us in 23 leading university towns and cities, with over 70,000 students calling US home! We are driven by our values, culture, and a commitment to develop diverse and inclusive teams, filled with positive energy and new ideas.

Instinctive inclusion. We know that to create and maintain a happy healthy organisation, we have to work hard to ensure inclusion isn`t just what we do but who we are.

People make Unite Students.Employees, students, and neighbours all contribute to building environments where we can all thrive.

Room for Everyone

We`re proud to be an employer thatembraces individuality, and we`re passionate about building inclusive teams. We focus on creating a collaborative culture where you can be you, where your voice is heard, and where you can truly belong. We take great pride in being rated Gold Investors in People and are constantly striving to provide the highest standard of learning and development opportunities and professional pathways for our people. Building ahome for success, for both our employees and students, requires exceptional people with a passion for creating room for everyone, doing what`s right, keeping US safe, and raising the bar. Join us as we build better experiences for students that live with us.

We are US.

As part of our commitment to safeguarding our students, all new employees in this position will be required to undertake a basic criminal record check prior to commencing employment. The cost of this check will be incurred by Unite Students. Any offer of employment will be subject to a satisfactory criminal record check result.

If this position sounds exciting to you, we would love to receive your application!