Associate Director - Contingency Claims

Job title:  Associate Director - Contingency Claims

Salary: £65,000

Location: London

Purpose of role:

To service the claims needs of customers, providing quality customer care, ensuring that all issues relating to the claims process are dealt with proactively.

To support the London Claims Team including fellow Associate Claims Director, management and colleagues throughout the company in their endeavours to achieve and surpass targets and always provide a first-class service whilst adhering to all FCA principles and the specific requirements of:Treating Customers Fairly, Contract Certainty and Conflict of Interest.

Key responsibilities:

As an active practitioner, you will manage new instructions and work in progress in accordance with set service standards and company procedures. These duties include:

• Undertaking those enquiries necessary to obtain sufficient information to establish policy liability and progress claims efficiently.
• Registering new claims accurately on relevant computer systems and updating the records during the life of the claim.
• Ensuring all claims and correspondence, on delegated authority cases, are correctly maintained and to provide a clear and concise history of events, actions, and quantum assessment.
• Obtaining and submitting completed Client claim documentation to Insurers or nominated service providers promptly.
• Answering telephone calls promptly and effectively dealing with all enquiries in a professional and efficient manner.
• Processing incoming post within agreed service standards.
• Dealing with Client enquiries within designated time frames or as otherwise agreed with Client.
• Communicating effectively with Insurers, nominated service providers, engineers and Loss Adjusters etc, using methods appropriate to the circumstances, (including telephone/e-mail/fax, dictation), to ensure the highest levels of customer service are maintained.
• Providing advice and assistance to Clients, client directors and other involved parties to actively manage the claim process and minimise lapse time.
• Maintaining an up-to-date daily diary system, taking effective steps to conclude outstanding issues.

Experience

• English, Maths and or working towards CII qualifications is desirable.
• Working with bespoke London market IT platforms (training provided) within Windows Virtual Desktop application.
• Compliant in using MS Office applications, i.e., MS Word, MS Excel, MS Teams.
• Prior experience in a client facing role of Contingency claims handling and the entertainment market, 10+ years desirable

If you have the relevant experience or know someone that does please contact us now on or email us at