- Experience in program or project management
- Experience using data and metrics to determine and drive improvements
- Experience owning program strategy, end-to-end delivery, and communicating results to senior leadership
- Customer Obsession: Focus on identifying and addressing customer pain points, improving customer experience
- Ownership: Taking responsibility for end-to-end delivery of projects and program strategy
- Invent and Simplify: Identifying operational gaps and proposing improvements, driving automation and standardization