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- Review financial data and work with the suppliers to ensure any necessary remedial action is taken where improvement opportunity is identified
- Lead and manage specific claims initiatives including tracking and analysis of management information (MI)
- Understand and respond to business results, market, technical and legal challenges
- Work with the audit function to provide assurance over TPA performance
- To make recommendations to the Heads of function and Claims Assurance for optimal contract terms and participate as required in new contract / renewal and mid-term negotiation process
- Ensure that TPA partners represent the company’s values and that the company brand is protected in relation to their actions, including but not limited to TCF and legal or regulatory requirements
- Gather, cleanse, and build usable data sets from TPA’s to provide analytical input to the development of their TPA claims experience
- Provide data driven narratives focused on claims performance and ongoing tracking of KPIs including frequency and severity to forecast future performance of results, execution of their claims strategies and providing recommendations as to actions which will drive continuous performance improvement, ensuring that they will meet or exceed their financial plans
- Understand fluctuations in claims metrics and be able to drill down, diagnose and report in a consumable way
- Provide insight on key trends emerging using previous experience
- Track management information making appropriate recommendations for improvements, making submissions to internal key stakeholders
- Strong motor insurance claims experience
- TPA Management experience
- Effective interpersonal and relationship building skills
- Articulate and numerate
- Significant focus on delivery of a first-class customer experience
- Team player
- Works with a high degree of accuracy in all tasks
- Highly organised clear ability to prioritise and deliver on allocated tasks
