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- Overseeing and managing the end-to-end claims process, from initial report to resolution, ensuring claims are handled in accordance with company policies, regulatory requirements, and industry best practices
- Review and assess complex and high-value insurance claims, providing guidance to the claim’s adjusters and teams
- Lead and mentor a team of claims professionals, fostering a collaborative and results-oriented environment
- Provide ongoing training, support, and development opportunities to team members
- Serve as the primary point of contact for clients, brokers, and underwriters, maintaining strong relationships and ensuring clear and timely communication regarding claims matters
- Ensure that claims processes are in compliance with relevant regulations and industry standards
- Conduct regular reviews of the claim’s guidelines accounting for changes in the market
- Implement and monitor quality assurance procedures to enhance the accuracy and consistency of claims handling
- Contribute to the development and execution of claims strategies, including process improvement initiatives and innovation to enhance operational efficiency and client satisfaction
- Prepare and analyse claims data, producing regular reports for senior management to monitor claim trends, loss ratios, and operational performance
- Collaborate with external vendors, such as loss adjusters and legal counsel, to effectively resolve claims while managing costs
- Substantial experience in claims management within the London market insurance sector, with a strong understanding of market practices and protocols
- Proven leadership and team management skills, with the ability to motivate and develop a team of claims professionals
- Exceptional communication and interpersonal skills, with the ability to build and maintain strong relationships with clients, brokers, and industry stakeholders
- Sound knowledge of regulatory requirements and compliance standards within the insurance sector
- Strong analytical and problem-solving abilities, with a keen eye for detail
- Results-driven with a commitment to delivering exceptional customer service
- Proficiency in industry-specific software and technology
- Competent use of MS Excel and Word
- Proactive with strong business acumen
- Knowledge of Lloyd’s Claims Principles & Minimum Standards
