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Our client is a highly respected Whole of Market Mortgage & Protection brokerage headquartered in London. They have been successfully leading the market for over 25 years and continue to support employees in reaching their long term career and personal objectives. They have a genuine focus on providing an honest and ethical service to their clients and focus on the High Net Worth / Mass Affluent Market.
We're currently recruiting for a motivated individual to manage and lead an existing client services team of six, who are responsible for supporting in excess of 1000 new mortgage customers per month. This team is responsible for providing a comprehensive service to it's mortgage clients throughout the customer journey, offering additional complimentary services.
This is a fantastic opportunity to work for a market leader and be part of an amazing management team as they develop and grow this area of the business.
Roles and Responsibilities
- Management of telephone based customer service / client services team
- Provide team leadership & motivation, along with process improvement and KPI's / objectives
- Help in developing the direction of this central concierge system
- Working with internal stakeholders to ensure the proposition is being fully maximised for clients
- Provide reporting of team performance to senior leadership team
- To ensure our corporate clients receive the very best service and a first class customer journey at all times
What We're Looking For
- An individual with experience of managing a customer service team, and an appreciation of the sales function
- A positive, motivated character that will help to really drive this fantastic team of customer service specialists
- Experience within the mortgage and protection industry would be ideal
- Ability to work with internal stakeholders and also third party partners
What We Can Offer
- The opportunity to be a part of one of London's most recognised and respected financial services brokerages
- Be part of a business that has very high employee retention rates - which is for good reason!
- An excellent base salary plus bonus
- Hybrid Working
- Full corporate benefits
- The opportunity to really make this role your own, develop a team and help drive the direction of the concierge department
- An amazing management team that you'll work closely with
- A place to really build a long term career
If you like the sound of the above and would like to find out more, please Apply with your CV today.
