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DEX Manager / Perm / 95,000
Role - Dex Manager
Salary - 95,000 + comprehensive benefits
Location - Liverpool Street
Main Duties -
Global bank based in Liverpool Street looking for a DEX Manager to lead and expand an already established team of 20 1st, 2nd and 3rd line Engineers.
A new role to design, structure and implement a plan for DEX within the team / organisation. Lots of scope and ability to take ownership of DEX.
- Manages a team of 3 direct reports and approximately 20 members of staff overall.
- Manages an annual investment and expense budget in relation to the group's activities.
- Works across the wider Infrastructure group - team managers, engineering staff and peers in the Customer Service Centre (CSC) function.
- Oversee the management of the day-to-day support experience, maintenance, and enhancement of the organisation support environment - including Windows desktops and laptops, Citrix VDI solutions, mobile devices including Apple iPhone, iPad, and Android, Canon Uniflow Print system and MFD devices.
- Ensure that the organisations environment is maintained in accordance with operational and security standards and policies.
- Ensure that the organisations environment is available and ready for use at the business continuity and disaster recovery sites in accordance with the organisation's requirements.
- Contribute strategically by presenting potential in future technology strategies within client computing.
- Adopt a data driven approach using the service management platform to construct effective ticket tracking dashboards to manage priorities.
- Evangelise to the business on the client computing technology platforms, productivity applications and associated tools and services to increase awareness and drive adoption of client computing offerings.
- Meet with business stakeholders across the region regularly to understand current issues and provide targeted support. Develop the vision to further improve levels of service and increase efficiency.
- Proactively seek out issues within the client computing environment. Regularly review service levels with stakeholders and provide objective analysis to senior management team members.
- Take an informed and intelligent risk-based approach to decision making, operating within the risk and compliance frameworks applicable to the role.
- Vendor Management - Understand and own relationships with 3rd party providers and vendors. Managing aspects of the internal administration responsibilities and commercial negotiations. Ensure that the organisation is deriving maximum value and benefit from its suppliers.
- Establish key performance indicators (KPIs) to measure the success of the function and to align with 5 company pillars
o Integrity: As a professional, always act with sincerity and a high ethical standard.
o Customer First: Always look at it from the customer's point of view, and provide value based on their individual needs.
o Proactive & Innovative: Embrace new ideas and perspectives, don't be deterred by failure.
o Speed & Quality: Differentiate ourselves through the speed and quality of our decision-making and service delivery.
o Team: Respect and leverage the knowledge and diverse talent of our global organisation, as a team.
GCS is acting as an Employment Agency in relation to this vacancy.
