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Finance Business Partner / Shared Services
My multi-site, International client has recently set up an overseas Shared Service Centre to process transactional Finance including Payables and Receivables.
The transformation is now complete and they require a Finance Business Partner to drive Service Delivery, Performance Management and ongoing improvements.
The scope of processes include: Accounts Payable, Accounts Receivable, Record to Report and Master Data Management.
Responsibilities & Key Accountabilities
Performance Management
Employ a data-driven approach to performance management * Define and implement key service SLAs and process KPIs across SSC Operations
Convert service & process metric reporting into actionable items
Report to stakeholders on performance metrics as per FSSC governance model
Act as representative in key forums for FSSC across service and process performance
Ensure efficient resource utilisation and process optimisation for all services provided by SSC (Offshore BPO)
Act as the point of escalation to resolve issues and complaints
Relationship management
Build effective relationships with external and internal customers of the FSSC
Promote a culture of service excellence
Ensure service agreements are upheld by the FSSC and transparently reported to the wider business community Collaborate with stakeholders to escalate their issues and concerns and ensure the governance model is used to resolve issues
Work with key stakeholders across Finance and Commercial functions to ensure measures and metrics are fit for purpose
Establish regular cadence with internal and external stakeholders of the FSSC
The ideal candidate will have good relationship building skills coupled with the ability to develop processes with a good working level Excel and Modelling.
On offer is a large degree of Hybrid working, Flexible benefits and Bonus scheme.
