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Job Role: Income Maximisation Officer
Location: Greenwich
Rate Of Pay: £22 Umbrella P/H
The Role:
To be responsible to the Property Accounts Manager for undertaking the collection of all income relating to Home Ownership Service (HOS) functions, including all service charges. To be responsible for managing a portfolio of accounts through the entire recovery process, taking effective action, including legal action, in line with Greenwich Council's recovery procedures and relevant legislation.
To provide a high standard of customer service to HOS customers, dealing effectively and efficiently with a wide range of enquiries, disputes and complaints, including MPs and Members enquiries.
To maximise HOS income by meeting personal and organisational performance targets, objectives and service levels. Work towards supporting Greenwich Council's corporate and performance standards including its vision and values.
To advise all HOS customers at all stages of instalment plans, service charge loans, all other available payment options, and where relevant service charge reductions, including calculating and determining the cost. To issue regular statements of account to HOS customers.
For more information please call Sam on
