Back to search
- Managing a team focused on income collection for Camden's housing stock, from early intervention to initiating possession proceedings and attending court
- Responding to customer enquiries and complaints, and identifying opportunities for early intervention and service improvement
- Making financial decisions around repayment options and debt enforcement, in line with policy and procedures
- Ensuring the timely and effective management of rent accounts, prioritising specific tasks such as court preparations and evictions
- Monitoring accounts on a weekly basis to maximise income collection and reduce arrears
- Collaborating with other services to ensure the effective provision of housing and support services
- Promoting tenancy sustainment by taking proactive steps in resolving arrears issues and providing holistic support to tenants
- Experience in managing a team and providing support to achieve targets and deliver results
- Strong knowledge of debt recovery best practices and legal processes relating to housing income
- Understanding of welfare benefits and how they impact rental income
- Excellent communication skills, with the ability to liaise effectively with residents, colleagues, and external agencies
- A commitment to promoting equality, diversity, and inclusion within the workplace and in service delivery
