- Responsible for overseeing all operational processes
- Strong background in operations management within financial services
- Familiarity with FCA regulations is essential
- Operational Excellence: Develop and enhance operational strategies to improve workflows and ensure smooth day-to-day functioning. Oversee onboarding processes, systems management, and operational risk controls.
- Team Development: Manage staffing processes, from onboarding to training, ensuring that the team operates efficiently and remains up to date with regulatory and operational requirements.
- Regulatory Compliance: Ensure the firm’s operations align with relevant regulations, including AML and risk management protocols. Maintain oversight of regulatory requirements and ensure compliance across departments.
- Client Onboarding & Management: Streamline and oversee the onboarding of new clients, ensuring a seamless experience that meets compliance standards.
- Management Reporting: Report directly to the board on operational performance and any significant compliance breaches, advising on improvements and necessary actions
- Regulatory Insight & Oversight: Keep senior management up to date on regulatory changes, including AML and risk management.
- Compliance Leadership: Ensure that specialised functions adhere to regulatory standards, with direct involvement in compliance reviews, audits, and client onboarding.
- FCA Regulations: Maintain accurate FCA directory records and assist with annual certifications, including fit and proper assessments under SM&CR.
- Consumer Duty Guidance: Help lead the firm through the FCA's Consumer Duty requirements.