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Operations Team Leader

Operations Team Leader

CBC Resourcing Solutions

Posted 20 hours ago, valid for 8 days

London, Greater London EC1R 0WX

£45,000 - £54,000 per annum

Full Time

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Sonic Summary

The Operations Team Leader position in Asset Finance is based in London and offers a salary between £50,000 to £55,000, along with bonuses and benefits.
The role involves managing the proposal workload and KYC tasks within the Asset Finance Department, ensuring excellent customer service according to service level agreements.
Candidates should have experience in managing teams and providing training, support, and mentoring to team members.
Responsibilities include reviewing team procedures, handling customer escalations, and ensuring compliance with internal policies.
Applicants are encouraged to submit their CVs in confidence for consideration.

Operations Team Leader - Asset Finance

London (hybrid)

£50,000 to £55,000 plus bonus and benefits

Our client is an award winning bank providing a broad range of products to their customers. Well established and based in central London they are looking to recruit an Operations Team Leader for Proposals and KYC within their growing team.

The successful management of the proposal workload (proposal preparation and KYC) within the Asset Finance Department ensuring excellent customer service in line with service level agreements.

Responsibilities:

Responsible for day to day management of the administration of the Asset Finance Proposal team to ensure proposals and KYC tasks are performed correctly and in line with service level agreement
Provide line management support, training and mentoring to all members of the Proposal & KYC team ensuring that they have regular one to one meetings with clear smart objectives set and any training issues identified and flagged
Ensure team procedures and documentation are regularly reviewed, fit for purpose and being adhered to within the Bank’s internal policy
Dealing with escalations from customers (internal and external) in a timely and efficient way providing consistent and excellent customer service

In the first instance please send your CV in confidence

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