Operations Team Leader

CBC Resourcing Solutions

Posted 8 hours ago, valid for a month

London, Greater London EC2V 7WS, England

Full Time

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Sonic Summary

The Operations Team Leader - Asset Finance position is based in London with a hybrid working model.
The salary range for this role is between £60,000 to £70,000, along with bonuses and benefits.
The successful candidate will manage the workload within the Asset Finance Department while ensuring excellent customer service.
Key responsibilities include day-to-day management of the team, providing support and training, and handling customer escalations.
Candidates should have relevant experience in operations management, although the specific number of years required is not stated.

Operations Team Leader - Asset Finance

London (hybrid)

£60,000 to £70,000 plus bonus and benefits

Our client is an award winning bank providing a broad range of products to their customers. Well established and based in central London they are looking to recruit an Operations Team Leader within their growing team.

The successful management of the workload within the Asset Finance Department ensuring excellent customer service in line with service level agreements.

Responsibilities:

Responsible for day to day management of the administration of the Asset Finance team to ensure tasks are performed correctly and in line with service level agreement
Provide line management, support, training and mentoring to all members of the team ensuring that they have regular one to one meetings with clear objectives set and any training issues identified and flagged
Ensure team procedures and documentation are regularly reviewed, fit for purpose and being adhered to within the Bank’s internal policy
Dealing with escalations from customers (internal and external) in a timely and efficient way providing consistent and excellent customer service

In the first instance please send your CV in confidence

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