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Senior Manager - Client Data Management role now available at leading global law firm.As the Senior Manager you will be responsible for the management and use of client and matter data within the firms finance and billing systems.Leading a Client Data Management team, you will have ultimate responsibility for the creating, updating, improvement and overall quality management of client and matter data.Day to day duties for the Client Data Management team include:
- Onboarding client requirements for financial matters into our finance and billing systems, working with other teams across the firm to ensure timely and accurate updating whilst liaising with the partners and other stakeholders.
- Manage, maintain and audit timekeeper rate data, ensuring rates are held accurately within our systems and are efficiently populated within client portals.
- Review invoice submission analytics to guide improvements in the quality of data collected and maintained as part of the onboarding and financial transaction processes.
- Manage Outside Counsel Guidelines and Billing Guidelines updates issued by our clients and perform relevant data updates based on their changed requirements
- Build relationships with clients and third-party vendors to ensure their invoicing systems are understood and aligned where possible to our key processes and data.
- Resolving issues related to client data management within the finance and billing systems and other solutions connected to them
Senior Manager Duties include:
- Overall responsibilities for the lifecycle of client data management from initial onboarding, updating throughout the transaction, efficient eBilling and ongoing client portal management.
- Lead the Client Data Management teams (Client Onboarding and Timekeeper Rates) and having overall responsibility for the management and performance of the teams, developing staff via coaching / mentoring methods to meet their full potential
- Liaise closely with the Global eBilling Team to ensure that the client data management principles are applied at the point of transactional eBilling to ensure minimal rejections and efficient processing.
- Be a primary contributor to roadmaps, functional enhancements and design decisions that support the continual improvement of the firms client data management and improved use of this data within our finance processes.
- Thought leadership - taking responsibility for process, working practice and functional improvements
- Providing strong leadership that drives delivery and innovation in the teams by empowering and developing others
- Setting strategic direction and priorities whilst having oversight of the tasks and planning for the group
Experience needed for the role:
- Previous and comprehensive experience and understanding of legal finance systems, along with extensive client onboarding and eBilling knowledge
- Strong technical/business acumen with the ability to influence strategic thinking/direction through creative and pragmatic issue resolution and solution review
- Experience of delivering process change that is measurable and supports continuous improvement
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