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Role Overview
This role is to support the Head of Build-to-Rent and Portfolio Director forming a senior team that is responsible for the day-to-day operational delivery of a key Build-to-Rent client with an expanding portfolio. You will be responsible for the day-to-day CRM and the operations and management for all schemes within this portfolio.
Key Responsibilities
- Day to day operational delivery including leasing of large BtR portfolio
- Operational reporting and Business Plans
- Operational expenditure efficiencies / improvements
- Responsible for the delivery of portfolio wide work streams / project work
- Estate management
- Oversight of mobilisation of new sites
- Oversight of training & development
- Site based H&S compliance
- Lead on several weekly calls with client and their appointed contractors / partners
- Quarterly site inspections
- Escalated complaint handling
Key Skills
- Client and Business Develops long-term relationships with clients, tailoring and broadening the range of services to clients to meet their needs
- Shares best business practice
- Keeps up to date on industry and market developments and how these impact on own area of responsibility
- Relationship Skills (internal and external client management and service)
- Displays energy, drive and commitment in meeting clients’ needs
- Understands clients’ needs and leads them to alternative solutions to meet their requirements where appropriate
- Evaluates and acts on client feedback and is competent at dealing with complaints
Team Overview
Reporting into the BTR Portfolio Director. You will be supporting the management of several senior members of the team within your portfolio consisting of General Managers, Leasing Managers, Senior Portfolio Managers, Facilities Managers and Estate Managers.
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Recruitment agencies
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