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The Job:
On behalf of this client we are seeking a Debt Recovery Manager in their Cardiff office.As the Head of their Debt Recover Team you will beaccountable for leading and developing the existing team, including people and system development, quality, legal and technical compliance as well as strategy origination and implementation. You will be responsible for all operational implementation and improvements and creating and ensuring compliance with policies and procedures. You will be required to nurture existing client relationships and monitor, review and deliver on all Key Performance Indicators and Service Level Agreements currently in place.
Responsibilities will include:
- Run a case load of multi, fast and small track as well as insolvency based recovery cases, where appropriate
- Supervision and ongoing training of your team
- Recruitment and integration of new team members
- Ongoing development and refinement of their debt recovery case management system,
- Continued development of our MI in terms of reporting, performance and other key performance indicators
- Undertaking and managing volume sales ledger
- Development and implementation of innovative costing solutions for clients
- Help maintain existing client relationships and, where appropriate, visit clients and ensure they are happy with the service levels being offered.
- Supervision of the Credit Controller in line with the Firm’s Credit Control Policy
- Progress any in-house debt recovery matters through the County and/or insolvency Courts as and when required
- Carry out the billing for the Debt Recovery Team at mid-month and end of month
The Person:
For this role our client is seeking someone who has gained Debt Recovery experience and previous management experience.
- You will have relevant business, finance, legal or equivalent experience and be able to demonstrate a proven track record of debt recovery across a variety of industries, effectively managing people, strategic development and implementation and change management.
- You will also require detailed knowledge of all forms of debt recovery process, including all legal and non-litigation options as well as relevant regulatory / legal frameworks.
- You will be a proven leader and be able to demonstrate recruitment, managerial, motivational, analytical, planning, organisational and problem-solving skills.
- You will also have good experience of working with various clients to not only gain an understanding of their business and their required outcomes
- You must have excellent negotiation, presentation and interpersonal skills as well as being proficient with oral and written communication skills.
- In addition, you must be able to work well with third party providers, tracing and enforcement agents etc. to ensure a positive and cost-effective outcome for our clients.
- Debt recovery knowledge of some of these would be ideal (not all) Asset Finance. Leasing, Consumer Credit, Secured and unsecured load, property litigation, insurance or utilities.
The Salary:
Negotiable depending on experience
The Location:
London- Hybrid working (Mondays are required in the office)
The Benefits:
Pension, Private Healthcare, Critical Illness, Life Assurance, 25 days holiday
The Hours:
Monday - Friday 9am - 5.30pm (3 days in the office (Mondays essential) and 2 days from home)
