Cluster Manager

Cluster Manager - Coffee & Food Concept

Are you a passionate and dynamic leader with a love for coffee, food, and customer experience? Do you have a track record of managing multiple locations and driving business success? If so, we want you to join our team!

We are an exciting and rapidly growing coffee and food concept based in London, committed to delivering exceptional coffee, fresh and delicious food, a warm and welcoming atmosphere, and outstanding service to our customers. Our innovative approach to coffee and food sets us apart, and we are looking for a Cluster Manager to take the lead in managing several of our locations.

What We Offer:

• Competitive salary and performance-based bonuses.
• Opportunities for career growth and development.
• A vibrant and supportive work environment with a team that shares your passion for coffee and food.
• Discounts on coffee, food, and products.
• A chance to be part of an innovative and growing coffee and food brand.

As a Cluster Manager, you will:

• oversee the day-to-day operations of multiple coffee shops across your designated cluster
• Youll be responsible for leading, inspiring, and supporting your team,
• ensuring smooth operations,
• delivering an outstanding customer experience at every location.
• With both coffee and food offerings to manage, youll ensure that quality and consistency are maintained across the board.
• This is a fantastic opportunity for an experienced leader who thrives in a fast-paced environment and is eager to contribute to the growth of a unique coffee and food brand.

Key Responsibilities of Cluster Manager:

• Leadership & Team Development: Lead, motivate, and develop a team of managers, baristas, and kitchen staff across your cluster, ensuring they are engaged, well-trained, and aligned with company values.
• Operational Excellence: Oversee the daily operations of each location, ensuring the highest standards in service, coffee quality, food offerings, and cleanliness are maintained.
• Menu & Food Quality Control: Ensure food offerings meet company standards in terms of quality, presentation, and taste, working closely with kitchen staff to maintain consistency.
• Financial Management: Manage budgets, control costs, and drive sales growth across all locations, ensuring profitability while maintaining a strong brand reputation.
• Customer Experience: Ensure that every customer receives an exceptional experience, from coffee and food quality to service delivery.
• Training & Development: Provide ongoing training and development opportunities for your team, fostering a culture of continuous improvement in both coffee and food service.
• Problem Solving: Address any operational challenges, customer complaints, or staffing issues swiftly and efficiently.

Skills & Experience of Cluster Manager:

• Proven experience as a manager or area manager, ideally within the coffee, food, or hospitality sector.
• Strong leadership and team management skills, with a passion for developing talent.
• Excellent communication and interpersonal skills.
• A customer-centric approach with a focus on delivering top-tier service in both coffee and food.
• Financial acumen with experience managing budgets and driving business performance.
• Ability to thrive in a fast-paced and dynamic environment.
• An understanding of food safety standards and kitchen operations.

If you are a motivated and experienced leader who thrives on creating exceptional coffee and food experiences, wed love to hear from you! Apply today and become part of our exciting journey in the coffee and food world.