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International Bank Mortgage Manager
The Mortgage Manager is a business leader who is responsible for driving growth and profitability for the Mortgage business in the UK, ensuring execution and implementation of our clients strategy, and contribution towards the their vision.
The Mortgage Manager will be responsible for the following activities:
- Role model outstanding customer service and drive revenue generation within the Mortgage product.
- Accountable for delivering the Home (Mortgage) strategy.
- Lead and a high performance culture within the bank in order to implement the Mortgage Key Performance indicators (KPIs).
- Work with the Head of Private/CEO, to maximise commercial opportunities to grow the business, with customers being serviced by appropriate advisors in line with the Banks strategy.
- To lead and create the customer first culture by providing F2F coaching, guidance, technical expertise and regulatory supervision to MAs, RMs.
- To be accountable for the teams compliance, sales quality and Professional Standards, acting as the first line of defence to deliver uncompromising business standards in line with all regulatory requirements.
- Ensure the Mortgage teams remains operationally effective with regard to both short and longer-term impacts on the business.
- Maintain robust procedures for the delivery & evidencing of best advice.
- Deliver the Private banking mortgage Strategy including overall structure, sales goals, Profit and Loss performance and leads/sales prospect management.
- Direct and visible leadership, through continued engagement, to ensure consistent delivery and alignment to strategy.
- Drive initiatives to generate income, contain costs, migrate/reduce operational losses and strengthen community relationships.
- Responsible for the balance between business growth and risk appetite within the bank mortgage team.
- Deliver maximum sustainable contribution by deploying product, service & channel propositions aligned with segmentation.
- Collate, understand, and articulate customer feedback to proposition and product teams as input into marketing and product development, ensuring continuous improvement.
- Knowledge of key competitors and market share/penetration to develop and implement mortgage strategies.
- Maximise efficiency of mortgage distribution.
- Oversight of process streamlining and SLAs.
- Oversight of mortgage operational infrastructure
To be considered for this position, ideal candidates must have the following experience & skills;
- Experience working in relevant environment/s, i.e. Leading a team in financial services customer service delivery through direct channels
- Relevant product knowledge including knowledge of Mortgages is desirable but not essential
- Role relevant qualifications, i.e. Evidence of progress towards QCF Level 4 Qualification for the role is preferable.
- High energy, self-starter with particular emphasis on inspiring and motivating others
- performance and employee engagement
- Excellent judgement and a demonstration of being decisive and tenacious
- Exhibits strong commercial acumen in understanding competitor activity in the local/national market and recommending solutions
- Excellent interpersonal skills in influencing and negotiating with peers and superiors, liaising with external customers and the community whilst promoting the banks profile within the community through marketing and public relations activities.
Candidates must also have the right to work in the UK. Im afraid sponsorship isnt offered for this position.
Due to the high volume of CVs that we receive, only successful candidates will be contacted. Thank you for your time and patience.
