Freight Coordinator

Location: Chiswick, London

Are you passionate about logistics and customer service? We are looking for a dedicated Freight Coordinator to join our team and ensure operational excellence, high productivity, and customer satisfaction in our import and export services.

Key Responsibilities:

• Manage multimodal transport operations (road, sea, air) for import, export, warehousing, and out-of-gauge cargo.
• Accept and process orders, plan and schedule operations, and make service decisions.
• Provide adhoc quotations to customers and manage urgent deliveries.
• Follow up on cargo customs clearance and ensure timely delivery.
• Open files, arrange pick-ups, and book direct/back-to-back shipments with carriers.
• Handle exception management, customer inquiries, and operational job costing.
• Notify customers of arrivals and coordinate transit shipment activities.
• Receive customer instructions and cooperate with customs subcontractors.
• Evaluate subcontractor capabilities and performance.
• Maintain operational processes and ensure customer retention and satisfaction.
• Provide logistics support to sales and track & trace information.
• Manage irregularities and assure temporary import/export file control.
• Ensure the correct use of operation-enabling applications.

Requirements:

• Strong knowledge of forwarding and logistics.
• Excellent communication and interpersonal skills with a customer-focused mindset.
• Preferable operational industry experience and international work experience.
• Fluency in English.

This role is office based and the hours are 9:00am to 5:30pm. Hybrid working is potentially available after probation and on application. Join us and be part of a team that values operational excellence and customer satisfaction. Apply now to make a significant impact in the logistics industry!