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- Prioritize research across projects, negotiate, and communicate priorities with team members and stakeholders
- Collaborate with stakeholders (e.g., participating in objectives and key results meetings) to include UX research as part of prioritization
- Own projects and priorities for all aspects of the research. This may include leading others (direct or indirect) while maintaining the quality of the work. Anticipate and remove roadblocks with the potential to impede progress
- Plan, design, and engage in research that informs the product/service/business mission, direction, and/or strategy, increasing knowledge about users’ needs, pain points, values, opportunities, and motivations
- Through research include their needs, pain points, values, opportunities, and motivations, and identify problems to solve
- Use your own understanding of the users to advocate for the user and build empathy and advocacy among your own cross-functional stakeholders throughout the product development lifecycle
- Increase the relevance, impact, and usefulness of the research insights. Collaborate with cross-functional stakeholders to increase relevance, visibility, uptake of the research, and action on recommendations
- Propose and use key data and metrics to evaluate products/services/businesses
- Consolidate, synthesize, and communicate what is known about the user, product, service, or business to generate insights and create frameworks for driving strategic thinking and vision in a way that elicits empathy for users, and creates buy-in and/or new opportunities. Through this, increase the visibility of research and user insights
- Execute research to inform cross-functional stakeholders about user insights, business opportunities, and industry trends
- Work with stakeholders to achieve key performance indicators (KPIs), influence long-term product direction, and generate business impact through research expertise, user-centered thinking, strategy, vision, and future thinking
- Demonstrable experience and comfort employing product-focused user research methods
- Experience conducting in-depth interviews with users via video conference
- Experience conducting remote usability testing and design feedback sessions with users
- Proven ability to synthesize qualitative data (from interviews and observation studies) into actionable insights for design teams
- Prior experience working as a user researcher in a software company/tech company
