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The Client
Our client specialise in the delivery of luxury, high end residential refurbishments across London and home counties.
Role Overview:
We are seeking a highly organized and proactive Aftercare Administrator to join our team in London Victoria. This is a pivotal role ensuring efficient project and client aftercare administration. The successful candidate will be responsible for maintaining accurate records, coordinating workflows, liaising with clients and subcontractors, and supporting small works management.
Key Responsibilities:
- Compile and maintain Project Directories.
- Issue Project Information and Workflow Distribution/Approvals Matrices.
- Upload and manage documents on our server and within internal project tracking systems.
- Administer projects within iTrack (internal system), including tracking progress and documentation.
- Manage invoicing tasks:
- Log purchase orders (POs).
- Request invoices from the accounts team.
- Send invoices to clients and maintain accurate records.
- Log and track:
- Client contact requests.
- Maintenance activities in the Maintenance Log Book.
- Handle telephone inquiries professionally and efficiently.
- Assist in pricing and managing small works projects:
- Support pricing calculations.
- Coordinate with subcontractors and clients for site surveys.
- Assist in managing and closing out defects.
Skills and Experience Required:
- Strong organizational and multitasking skills.
- Proficient in document management systems and general administrative tools.
- Excellent communication skills for liaising with clients, subcontractors, and internal teams.
- Familiarity with invoicing and basic financial tracking.
- Experience in construction, maintenance, or project administration is advantageous.
