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Job Title: Amenities Concierge , up to 28,000£Line Manager: Residents ManagerKEY RESPONSIBILITIES:The Amenities Concierge team will provide a high standard of service to residents and their guests within the amenity spaces. Amenities and services include but are not limited to:- Residents bar, lounge, and terrace - Meeting room - Screening room - BBQ area - Private dining - Regular resident events Duties will include:- Serving residents, guests, and visitors soft and alcoholic drinks - Assisting and demonstrating the use of self-service drink machines (e.g., wine machines, coffee machines, beer taps) - Clearing and cleaning tables/areas - Restocking drinks and drinks machines - Monitoring and maintaining high standards - Opening and closing venues/amenities - Managing bookings - Maintaining high standards of health, safety, and food hygiene - Hosting and providing service at resident events - Using IT systems - Receiving deliveries (including wine, beer kegs, soft drinks, snacks, etc.) - Assisting residents in using amenities equipment as required Financial responsibilities include:- Processing payments - Stock management and administration - Working with the line manager to ensure budget consciousness - Reconciling payments PERSON SPECIFICATION:Someone coming from an hospitality background within 5 star hotels, private membership clubs and luxury dining who loves to go the extra mile and is all about providing a top level serviceEmployees are expected to:- Use smart technology to record and manage safety routines, identify trends, and seek improvements - Keep sites, residents, visitors, and workplaces safe - Be diligent in safety tracking, inspections, monitoring, and reviews - Support one another in maintaining physical and mental well-being All employees must adhere to safety protocols and take appropriate measures to prevent accidents or work-related health issues.This is more than just a job-it's an opportunity to be part of a dynamic, supportive, and forward-thinking team. They take pride in fostering a positive company culture where employees feel valued and empowered.? Career Progression - We believe in nurturing talent and offer clear pathways for growth within the company. Whether you're looking to develop within hospitality, customer service, or management, they provide training and support to help you achieve your career goals.? Vibrant Team Environment - Work alongside like-minded, passionate individuals in a friendly and inclusive workplace where teamwork and collaboration are at the heart of everything we do.? Exciting Opportunities - Be part of a growing business that offers exciting challenges, new experiences, and the chance to make a real impact on the resident experience.If you are enthusiastic, customer-focused, and looking for a rewarding career, we'd love to hear from you!
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