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Salary: £45,000-£55,000Location: Central LondonKey Responsibilities Billing Operations Management:
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- Oversee the end-to-end Telecom billing process using aBillity billing platform.
- Ensure timely and accurate generation of invoices for all Telecom services.
- Maintain data in billing system to suit the business needs.
- Monitor customer usage and alerting procedures.
- Manage CDR imports for all billing suppliers.
Data Analysis and Reporting:
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- Analyse billing data to identify trends, discrepancies, and opportunities for improvement and provide recommendations based on this.
- Generate other regular and ad-hoc reports for management and stakeholders.
- Prepare monthly reports and challenge current reporting methodology to improve quality.
- Produce dealer and staff commissions reports.
- Identify opportunities to improve data accessibility for streamlined company-wide data access.
Compliance and Audit:
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- Ensure compliance with industry regulations and company policies.
- Implement and maintain billing controls to prevent errors and fraud.
- Overlook procedures of best practices and standards.
- Review existing processes and internal reports to standardise, simplify and automate.
Team Management
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- Provide training and support to team members on the billing platform and billing processes.
- Foster a collaborative and high-performance team environment.
- Carry out on the job training and performance reviews.
- Collaborate with the Finance and Credit Control teams to streamline the invoice and collection process.
- Encourage teamwork across departments to address shared challenges and enhance overall productivity and a unified approach to company goals.
Required Skills and Abilities: Previous experience within a similar role in the Telecom industry.Team Management experienceGreat leadership and organizational skills - seeking continual efficiencies.Knowledge of aBillity billing system highly desirable
