Job Title: Branch Coordinator

Location: Stirling Ackroyd Shoreditch Office

Brand: Stirling Ackroyd

Salary: From £25,000 to £26,000.00 per annum

Hours: Monday to Thursday 8:45am to 6pm, Friday 8:45am to 5:30pm

About Stirling Ackroyd:

Renowned as market leaders, we believe in providing credible expertise, professionalism, we are always striving for success on behalf of our clients. Guided by our values and powered by equity, inclusion, and community we are market leaders in our sector and an industry leading employer. It is what makes us one of the best, in 2024 we were acquired by the Leaders Romans Group.

Job Summary and Key Responsibilities:

To act as front of house, setting an excellent first impression to clients and to ensure the branch runs effectively and efficiently through its working practices. To manage the move in process for Tenants and Landlords.

Duties will include:

To be responsible for general office presentation and standards & cleanliness and ensuring everyone plays their part.
To manage all reception duties/meet and greets ensuring an excellent first impression is set to clients
To work with the Move In Team to process files for move in, including but not limited to sending out Tenancy Agreements, chasing references, right to rents and conducting Anti Money Laundering checks
To manage the quality of lettings listings on the CRM
To answer and direct inbound calls when necessary
To identify and report any hazards and maintenance required
To order office stationery & maintain good stock control
To handle post (in & out)
To audit and manage key systems and ensure the correct sign in/out process is followed and keys are tagged in and out of the system
To order and upload photographs and liaise with photographers
To register applicants to company standards when branch staff are unavailable
To ensure window cards are regularly ordered to update window displays
To order canvass material through the web to print portal & order boards
To be a point of contact for any information required from central support/head office

Skills required:

Strong written and verbal communication, including strong listening skills with the ability to be empathetic and/or assertive when required; to remain professional and in line with company expectations at all times.
Strong time management skills with a structured and organised approach to workload, able to manage complex and fluid workloads, re-prioritising where required to ensure deadlines are achieved.
Strong IT skills, with a willingness to learn and keep up to date, able to effectively utilise software to capture updates.
Good attention to detail
Ability to work as part of a team, effectively contributing toward departmental projects, targets and wider objectives. Recognises the need to support others even where this is likely to increase personal workload
Customer focused
Resilient and consistent when under pressure.
Solutions focused, able to identify and implement proactive solutions for the benefit of the client, preventing escalation and delivering an excellent client experience
To effectively and efficiently complete instructions set by your manager meeting strict deadlines
Administrative experience ideally within a property related role (1 year)
Telephone based customer service experience (1 year)
1-2 years of work experience in residential lettings or sales would be preferable (ideally UK experience)
A good understanding of the residential lettings sector, the local lettings market, key legislation influencing the industry and marketing and sales strategies.
A good understanding of the role of a property manager within the residential lettings sector, can concisely explain processes and responsibilities regards maintenance, deposits, arrears, tenancies etc.
IT literate with knowledge of standard letting agency software

What we can offer you:

Proven track record for career growth and advancement within the company
Market leading training and ongoing professional development
Supportive and collaborative team environment

Benefits:

Structured training and support.
Excellent opportunities for career progression.
Fabulous rewards and incentives for Top achievers.
Generous Holiday allowance, increasing by 1 day per year based on service up to an additional 5 days holiday per year.
Excellent parental leave & company fertility policy in place.
Access to an Employee assistant programme including access to a virtual GP 24/7 and mental health first aiders.
Retail discounts.

Stirling Ackroyd, as part of the Leaders Romans Group, are an equal opportunities employer?and encourage candidates of all backgrounds to apply. We look forward to welcoming a dedicated individual to our team, who shares our commitment to excellence in the Real Estate Industry.??

Leaders Romans Group does not engage the services of Recruitment agencies for the purpose of hiring.?All job openings are managed directly by our Internal Recruitment team. We do not accept unsolicited CVs or candidate referral from Recruitment agencies, and any such submissions will not be considered.???