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Daytime Healthcare are working with a Luxury International Facial Skin Clinic in Soho who are looking for a Clinic Coordinator to join their friendly team!
As a Clinic Coordinator you will:
- Serve as the initial point of contact of the compay, playing a pivotal role in client interactions and ensuring exceptional customer service.
- Coordinate front-desk activities, managing appointments, and maintaining a welcoming reception area.
- Conduct post-treatment follow-ups with new clients to record feedback and schedule their next appointment.
- Communicate improvements to the Clinic Manager.
- Promote and upsell new services and products.
- Introduce promotions, offers, and packages and actively sell packages, memberships, gift vouchers, and retail products.
- Focus on meeting and exceeding sales targets.
- Support clinic success by improving efficiency and accuracy in all processes and procedures.
- Assist Clinic Manager with orientation, training, coaching, and developing new staff members.
Skills and Knowledge:
- Excellent communication and interpersonal skills.
- Strong client interfacing skills.
- Organizational and time management proficiency.
- Initiative, independent judgment, decision-making, and problem-solving ability.
- Proficient in Microsoft Office systems.
- Ability to build rapport with clients in person and over the phone.
- Comprehension and inference skills from written material.
- A genuine passion for beauty, skincare, facial aesthetics, and a background in sales/customer service, preferably in the beauty industry.
Ideal Candidate:
- Presentable and professional.
- Ability to work under pressure and adhere to tight deadlines.
- Proactive, positive, enthusiastic, self-motivated, and flexible.
- Creative thinking ability.
- Team-oriented with the initiative to work independently.
- Service-oriented and customer-focused.
Additional commission earnings to be earned on memberships and product sales!
Schedule:
- Full-time - 4 days per week, 9:30am - 20:00pm
- Rotating rota over 4 days across a 7 day week (including some weekend working)
