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Our client, a leading Global Software Company has an exciting vacancy for a Client Support Adviser with either German, French, or Nordic language skills to join their close knit sales and support team in West London. The successful applicant will be working with a dynamic team providing high level Saas support and training on products and services in a professional and consultative manner. Hybrid working after probation, travel opportunities and excellent career development are just some of the great aspects of this role.
Your responsibilities will include:
- Delivering exceptional customer service and product support via phone, email.
- Keeping CRM systems updated and accurate at all times
- Maintaining in-depth knowledge of products by keeping up to date and providing guidance and advice on the products and services
- Demonstrating products and providing online and in person training for clients
- Creating and updating training manuals and videos as well as leading webinars
- Travelling to clients and exhibitions to promote products.
About you:
In order to succeed in this role, you should have a customer-focused approach and be fluent in French OR German OR Danish OR Norwegian OR Finnish OR Swedish as well as English. This is an exciting role for a passionate, dedicated and motivated Client Support Adviser to be involved in growing client base and retention where you will gain invaluable experience working in a Saas technology company. Reach out to us today to find out more details!
Requirements:
- Required to be fluent in French OR German OR Danish OR Norwegian OR Finnish OR Swedish Finnish OR Swedish to a native level, both written and spoken
- Fluency in English, both written and spoken
- 2-3 Years Experience in B2B customer/client services
- Experience or knowledge of SaaS industry advantageous
- Proactive and problem solving mindset
- Excellent IT skills
- Strong interpersonal skills and professional manner
To apply, please send your CV in English and in Word format to Covent Garden Recruitment. languagematters is acting as an employment agency in relation to this vacancy.
