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COMMERCIAL DESK INVESTIGATOR NEEDED!
Key Information:
Salary: up to £36,000
Work Type: Remote
Responsibilities:
- Investigate potentially fraudulent commercial claims.
- Promote the Commercial Investigations Team among colleagues and clients.
- Conduct and plan recorded telephone and video interviews.
- Manage your own caseload, gather evidence, and maintain contact with policyholders.
- Validate claims through third-party enquiries and liaise with the police and external agencies as needed.
- Stay updated on current legislation and insurance practices.
- Handle settlement enquiries, challenge fraudulent activities, and prepare detailed reports for insurers.
- Issue repudiation and fraud outcome letters.
- Meet SLA requirements and provide excellent customer service.
- Accurately record all chargeable and non-chargeable time.
- Handle complaints within FCA guidelines.
- Identify, manage, and report fraudulent activities using data and technology.
- Achieve objectives and operational targets as agreed with your line manager.
Competencies:
- Thorough knowledge of insurance principles and their application to commercial and property claims, including business interruption.
- Understanding of current case law, statutes, and legal liabilities.
- Knowledge of building construction relevant to the role.
- Ability to secure, preserve, and record evidence.
- Proficient in MS Word and Excel.
- Understanding of FCA regulations, GDPR, and complaints handling procedures.
Personal Attributes:
- Excellent interpersonal and communication skills.
- Inquisitive nature and strong attention to detail.
- Effective negotiation skills.
- Ability to plan and prioritize workload.
- Strong team player with the drive to achieve targets.
- Flexible and adaptable, willing to assist others during peak times.
Benefits:
- Competitive salary based on skills, experience, and qualifications.
- Flexible working options.
- Study support for insurance qualifications.
- Healthcare scheme and pension plan.
- 25 days holiday plus bank holidays.
- Discounts on various products and services.
- Employee assistance program, life assurance, and group income protection.
- Voluntary benefits such as dental cover, cycle to work scheme, and wellbeing apps
