Concierge - Days or Nights

Position: ConciergeLocation: LondonSalary: £32,000 - £35,000Company: Leading Luxury Residential Developer

Hyperion Partners are pleased to be recruiting on behalf of a prestigious luxury residential developer in London, known for creating some of the city’s most exclusive and high-end living spaces. Our client is looking for a professional and personable Concierge to join their team, providing first-class service to residents and ensuring the smooth running of their iconic developments.

As the Concierge, you will be the face of the development, delivering an exceptional level of service to residents and guests. Your role will involve:

• Welcoming residents and visitors, providing a warm and professional first impression.
• Assisting with a wide range of resident requests, from booking services to handling deliveries and managing access to the building.
• Acting as the first point of contact for any queries or concerns, resolving issues swiftly and professionally.
• Liaising with maintenance and security teams to ensure the building is always presented and operated to the highest standards.
• Overseeing the security of the building, managing entry and exit points and monitoring CCTV where necessary.
• Coordinating with external service providers to arrange bookings such as transport, cleaning, and dining reservations on behalf of residents.
• Maintaining clear and accurate records of all daily activities, requests, and resident interactions.

To be successful in this role, you must have experience in a similar position within a luxury residential development, five-star hotel, or private members' club. Key skills and qualities include:

• A minimum of 2 years of experience in a Concierge or front-of-house role within a luxury environment.
• Exceptional communication and interpersonal skills, with the ability to interact professionally and courteously with high-net-worth individuals.
• A keen eye for detail and a proactive approach to anticipating residents' needs.
• Strong organisational skills and the ability to manage multiple tasks and requests efficiently.
• Discretion and professionalism, with the ability to handle confidential information.
• Flexibility with working hours, as shifts may include evenings, weekends, and holidays.