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4 on 4 off, Part-time (8-hour days), Residential Concierge Host
Do you have customer service written in your DNA? Do you currently work as a Resident Host (days or nights) but your efforts for going above and beyond go un-noticed? Or perhaps you are currently studying or have other commitments so are looking for a role with stability but slightly less hours? Look no further, we have a "John Lewis" style employer who believes in looking after their team that deliver exceptional client care.
What makes this team different?
- A company who believes in offering the most elite of service to its customers, exceeding all expectations
- A team full of enthusiasm, drive, and success
- Great company culture with an abundance of support
- Lots of career progression pathways
What would you be doing in this role?
- Maintaining handover lists for the next person taking over the shift so that duties can be actioned and regularly monitored
- Dealing with both pre-planned & reactive maintenance
- Dealing with viewings for prospective tenants
- Ensure the fire evacuation procedures are always updated
- Keeping keys coded & ensuring these are signed in and out at all times
- Take in parcels where required and store appropriately or arrange to be delivered to tenants
- Oversee CCTV to ensure safety is always a priority and report any unusual behaviour to the police
- Ensure building access is always safe and report any issues with entry as urgent
- Act as front of house at all times unless on patrol, using appropriate signage when away
- Overseeing the health and safety and cleanliness of communal areas (car park, communal grounds, gym, front desk etc…)
- Check for any major faults/health & safety risks, ensuring risk assessments are filled in correctly & reported
- Conduct regular fire alarm testing & emergency lighting tests and report any faults
- General meet & greet to all customers at FOH
- Ensuring any major or minor notices are up noted clearly for residents to see
- Offering support to any residents that have adhoc queries
- Take feedback/complaints & ensure these are raised with senior management
- Ensure all contractors sign in and out
- Ensuring health & safety is always a priority and upheld to the highest standard for communal areas
- Dealing with occasional inspections
- Ensure building is clean and tidy at all times
- Ensuring compliance is ALWAYS adhered to in accordance to industry regulations
Let us perk your interest even more…
- Circa £20,000 PA (4 days on, 4 days off)
- Wellness programme
- Lots of other perks!
Interested? Click the apply button and get the ball rolling.
If you’re not a Resident Concierge but you know a Resident Concierge, you should send this to the Resident Concierge, and they should apply for the Resident Concierge role…. Have we said Resident Concierge enough times yet? Jokes aside, not only would we say thank you, but also some vouchers would be on their way to you if they are successful - T&C’s apply*.
