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- Providing supervised and safe environment to the residents
- Monitoring front door entrance, granting access to the residents, visitors, delivery personnel, and contractors
- Undertaking routine patrols of the property
- Monitoring all common areas within the building boundaries and reporting to Property Manager on any issues
- Logging parcel deliveries and managing safekeeping
- Supervising small works and ongoing contracts, including cleaners, waste removal, etc
- Ensuring that records of attendance and testing are kept up to date
- Adhering to Health and Safety procedures at all times
- Safely handling residents’ keys
- Meeting and greeting residents and visitors
- Handling residents’ enquiries with professionalism and efficiency in a timely manner
- Assisting residents and visitors as and when required
- Providing a 5-star customer service to the residents within a busy and diverse environment
- Being the first point of contact for all residents, contractors, and sub-contractors
- Working closely with the Head Concierge and team to ensure the safety and security of the building and reporting any issues that arise to the Property Manager and team
- Locations vary between SE1, E3, SE9
- Must be comfortable working 12-hour shifts with a 4on-4off shift pattern (7:00AM – 7:00PM), at times including Saturday work (9:00AM – 9:00PM).
- Proficient in Microsoft Excel
- Excellent written and verbal communication
- Fluent in English
