Residential Concierge

We are looking for a Concierge to join a team where customer service is always the key factor. Do you currently work as a Residential Concierge (days or nights) but your efforts for going above and beyond perhaps go un-noticed? Look no further as our client believes in looking after their team that in turn deliver exceptional client care to the residents.

What makes this team different?

A company who believes in offering the most elite of service to its customers, exceeding all expectations
A team full of enthusiasm, drive, and success
Great company culture with an abundance of support
Lots of career progression pathways

What would you be doing in this role?

Maintaining handover lists for the next person taking over the shift so that duties can be actioned and regularly monitored
Ensure the fire evacuation procedures are always updated
Keeping keys coded & ensuring these are signed in and out at all times
Take in parcels where required and store appropriately or arrange to be delivered to tenants
Oversee CCTV to ensure safety is always a priority and report any unusual behaviour to the police
Ensure building access is always safe and report any issues with entry as urgent
Act as front of house at all times unless on patrol, using appropriate signage when away
Overseeing the health and safety and cleanliness of communal areas (car park, communal grounds, gym, front desk etc…)
Check for any major faults/health & safety risks, ensuring risk assessments are filled in correctly & reported
Conduct regular fire alarm testing & emergency lighting tests and report any faults
General meet & greet to all customers at FOH
Ensuring any major or minor notices are up noted clearly for residents to see
Offering support to any residents that have adhoc queries
Take feedback/complaints & ensure these are raised with senior management
Ensure all contractors sign in and out
Ensuring health & safety is always a priority and upheld to the highest standard for communal areas
Dealing with occasional inspections
Ensure building is clean and tidy at all times
Ensuring compliance is ALWAYS adhered to in accordance to industry regulations

Let us perk your interest even more…

£23,000-£28,000 PA
Wellness programme

Interested? Click the apply button and get the ball rolling.

If you’re not a Residential Concierge but you know a Residential Concierge, you should send this to the Residential Concierge, and they should apply for the Residential Concierge role…. Have we said Residential Concierge enough times yet? Jokes aside, not only would we say thank you, but also some vouchers would be on their way to you if they are successful - T&C’s apply*.