Customer Care & Defect Specialist

Customer Care & Defect Specialist role

Location: London

Full Time, Fully site based

I am currently working with a medium sized contractor in the recruiting of a Customer Care & Defect Specialist to oversee one of their London sites.

Your day to day responabilities will involve:

• Manage customer conversations across all our support channels (in-store, online, and via phone)
• Answer customer inquiries and escalate complex issues to the appropriate team to ensure rapid support
• Proactively take steps to enhance the customer experience
• Share relevant customer feedback to help us improve our offerings
• Evaluate our customer support processes, devise improvements, measure results, and iterate
• Report on key customer service metrics and identify noteworthy trends

Required Skills & Qualifications:

• Strong written and verbal communication skills
• Friendly and empathetic demeanor
• Exceptional problem-solving ability, backed by good judgment
• Ability to respond to customer questions using social media
• Ability to collaborate across departments and teams

This company are actively growing and have a huge pipeline of current and upcoming work.

Please could you apply to be considered for this excellent opportunity, or contact Paige Camies at the Fawkes & Reece office for more information.