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- Handle inbound and outbound calls with customers who wish to cancel the renewal of their services, focusing on retaining their business.
- Conduct outbound calls to businesses with expired high-value services, encouraging them to renew.
- Reach out to businesses requesting refunds for products or services, aiming to minimize payouts while addressing customer concerns effectively.
- Gather and report customer feedback to improve the overall customer experience.
- Collaborate with the team to meet deadlines and achieve targets successfully.
- A minimum of 2 years of sales experience.
- At least 2 years of customer service experience.
- Dependability and a proactive approach to your work.
- Strong attention to detail and accuracy.
- A bachelor’s degree (preferred but not essential).
- Exceptional verbal communication skills and a persuasive demeanor.
- Adaptability and the ability to learn quickly, seamlessly transitioning between tasks.
- High typing speed and excellent overall computer proficiency.
- Free fruit in the office to keep you energized.
- A cycle-to-work scheme for a healthier commute.
- Annual salary increases to reward your hard work.
- And much more to support your well-being and career growth!
