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Our client, is leading the way in rebuilding the infrastructure that underpins the Travel Industry. Now recruiting a customer-centric individual to join their team as a Customer Success Engineer. This position offers a competitive salary range and is based in London with a hybrid working arrangement.
As a Customer Success Engineer, you will play a crucial role in ensuring client's receive exceptional support and guidance throughout their journey. You will be responsible for providing technical expertise, troubleshooting complex issues, and delivering solutions that drive customer satisfaction and success. Suggesting ways to use APIs to build the best travel experience for their users!
- Act as a primary point of contact for customers, building strong relationships and providing exceptional support
- Manage the implementation process with customers as they build a travel experience on top of their API tools
- Answer product questions and resolve API issues via email, slack, and zoom.
- Proactively identify and resolve technical challenges, ensuring timely and effective solutions
- Conduct regular check-ins with customers to assess their needs, provide guidance, and gather feedback for continuous improvement
- Monitor and analyse customer health metrics to identify trends, anticipate risks, and implement proactive measures to mitigate potential issues
- Analyse customers needs and advise how they can use APIs to better meet them.
- Continuously update your technical knowledge to stay current with our client's products, industry trends, and best practices
Customer Success Engineer Skills and Experience:
- Bachelor’s degree in Data Science, Business Analytics, Statistics, Computer Science, or a related technical field.
- 5+ years in tech support helping enterprise customers use a RESTful API product
- Experience integrating APIs, debugging integration issues, writing scripts and SQL queries.
- Ability to read (and ideally write) code in multiple programming languages
- Track record of expeditiously answering and solving product related questions
- Eager to embrace the culture and objectives of a fast-moving start-up
- Excellent communication skills with ability to express complex business and technology issues in a clear way.
- Track record of engaging effectively with customer staff of all career levels
- A plus: Knowledge of travel technology - specifically airline and/or hotel distribution systems
Salary and Benefits:
Our client offers a dynamic and collaborative work environment, with opportunities for professional growth and development. In addition to a competitive salary, you will benefit from a comprehensive benefits package, including:
- Private healthcare insurance
- Pension scheme
- Enhanced Parental leave
- Flexible working arrangements
- 3 Company Parties each year
- 27 days of annual leave, plus bank holidays
If you are passionate about delivering exceptional customer experiences and thrive in a fast-paced, technology-driven environment, we encourage you to apply for this exciting opportunity with your updated cv.
