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Customer Success Engineer

Customer Success Engineer

Spectrum IT Recruitment

Posted 2 days ago, valid for 19 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

A tech startup focused on reinventing car ownership and fleet management is seeking a Customer Success Engineer.
The role offers a salary of up to £75,000 and requires proven experience in customer-facing pre-sales or post-sale roles, particularly with complex APIs and integrations.
Key responsibilities include building customer relationships, providing technical support, and managing daily operations while advocating for customer priorities.
Candidates should have experience with technologies such as Java, JavaScript/Typescript, and AWS, among others.
This permanent position requires on-site presence at customer locations or the London office at least two days a week.

A tech start up with one product lunched, reinventing car ownership and fleet management requires your technical and customer focused skills.As Customer Success Engineer you will work closely with customers from initial pre-sales meetings to through to implementation and integration.Customer Success Engineer - Up to £75k - Hybrid ( London + customer sites )Key responsibilities:

Build strong customer relationships through technical expertise and a customer-first mindset.
Provide fast, hands-on resolution of technical support issues, ensuring clear communication.
Manage daily technical operations, resolving issues efficiently.
Perform field services, including installations, upgrades, repairs, and expansions.
Log and track feature requests and bugs with product teams.
Advocate for customer priorities, following up on issues and requests.
Drive continuous improvement and product adoption for customers.
Support account teams with technical updates and insights.
Balance workload to meet KPIs, SLAs, and customer satisfaction goals.
Ensure solutions align with architectural and coding standards for maintainability and performance.

Key requirements:

Proven experience in a customer-facing, pre-sales / post-sale roles working on complex API's / integrations

Experience with the following tech stack would be a real bonus

Java
JavaScript/Typescript
Next.JS/React
Spring Boot
HTTP / REST
Microservices
AWS (SQS, SNS, DynamoDB)

This role is a permanent position and offers a salary of up to £75,000 with great benefits including a generous bonus, healthcare, and many other perks.You will be required on customer sites or their London office at least 2 days a week.Contact or call to find out more information.

Spectrum IT Recruitment (South) Limited is acting as an Employment Agency in relation to this vacancy.

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