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Customer Success Executive
Salary: £40-45k + excellent benefits (travel allowance, bonus scheme, pension, health insurance)
Location: London, Tower Hill/Docklands (Hybrid)
Join Our Team as a Customer Success Executive!
Are you passionate about providing exceptional customer service? Do you thrive in a dynamic environment where you can make a real impact? Our client, a data centre provider known for its secure, resilient, and carrier-neutral data centre solutions, is looking for a dedicated Customer Success Executive to join their team in London.
Job Overview:
As a Customer Success Executive, you will play a pivotal role in supporting our Customer Success Team. You will help manage customer accounts, address inquiries, and ensure seamless service delivery, all while contributing to a positive customer experience.
Key Responsibilities:
- Manage a small portfolio of customer accounts, excluding the finance vertical
- Provide cover for Customer Success Managers during their absence on key accounts
- Collate operational data and produce monthly customer service reports
- Offer exceptional administrative support to the Customer Success Team
- Maintain accurate records of customer interactions
- Respond promptly and professionally to customer inquiries via phone, email, or other communication channels
- Regularly audit customer service standards to ensure excellence in service delivery
- Coordinate with various departments to resolve client issues swiftly and professionally
- Participate in team meetings and contribute innovative ideas to enhance customer satisfaction
- Monitor customer issues and complaints to identify patterns and proactively address recurring problems
- Attend customer and industry networking events, both on-site and off-site
- Engage in internal projects that require input from the Customer Success Team
Essential Requirements:
- Previous service experience in a customer-facing role
- Knowledge of the Data Centre industry is a plus
- Strong interpersonal skills and a customer-first mindset
- Proficiency in reporting and data analysis
- Strong administrative skills, with the ability to organise and maintain relevant information effectively
- Self-motivated and able to thrive in a business-critical service delivery environment.
- Proficient in Microsoft Word, Excel, and Outlook
- Excellent communication skills, capable of engaging with customers and internal stakeholders at all levels
- Collaborative approach to problem-solving and teamwork
- A structured and methodical approach to addressing challenges
Why Join Us?
This is an exciting opportunity to be part of a forward-thinking organisation that values your contributions and encourages your professional growth. You will have the chance to work within a collaborative team environment while making a meaningful impact on customer success.
If you are ready to take the next step in your career and join a team that is dedicated to excellence, we want to hear from you! Apply today and embark on an exciting journey with us. Together, let's create exceptional customer experiences!
Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.
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