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Customer Success Lead - Qual & AI

Customer Success Lead - Qual & AI

Harnham - Data & Analytics Recruitment

Posted 8 days ago, valid for 3 days

London, Greater London EC1R 0WX

Full Time

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Sonic Summary

The CUSTOMER SUCCESS LEAD position focuses on qualitative research and AI within a fast-paced agency in Central London, offering a salary of up to £65,000.
The role involves managing AI chatbots, collaborating with developers for product enhancements, and driving sales through upselling and cross-selling.
Candidates should have a minimum of 4 years of experience in qualitative research, including skills in focus groups, interviews, and ethnography.
Ideal applicants are those who thrive in dynamic environments and have a passion for technology, research, and AI advancements.
The position also offers opportunities for growth into sales and account expansion.

CUSTOMER SUCCESS LEAD - QUAL & AI

UP TO 65K

CENTRAL LONDON

If you're looking to work with innovative research techniques and work closely with AI in your qualitative research within a fast-paced, scale-up agency, this role is for you.

THE ROLE

Taking over the ownership of AI chatbots & client experience
Working closely with developers for product improvements
Upselling and cross-selling the company's AI products, growing accounts and winning new business
Running qual projects with existing clients
Expanding this area in the future and hiring

ABOUT YOU

Expert in qual research
Experience running focus groups, interviews, ethnography, message testing, and segmentation
Thrive in fast environments
Have an interest to go above and beyond a traditional Qual researcher
Be passionate about new developments in technology, research, and AI
Have a desire to do sales and move into a growth role (if not from a sales background)
Minimum 4 years experience

TO APPLY

Please register your interest by sending your CV to Roshni Baillie at , or via the Apply link on this page.

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